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In this programme you will learn how to manage a busy office - from reception to dealing with accounts and organising events. As a Personal Assistant to an Executive or a CEO you will become an essential part of the team by taking care of the planning and execution of your manager's day.
Entrance Requirements
College SA Professional Secretary Certificate
Program Duration
Recommended 22 – 28 months of study
Programme Outcomes
Certificate Level:
- Business English
- MS Word Level 1
- MS Excel Level 1
- MS Outlook Level 1
- Introduction to Office Administration
- Human Resources Management 1
Diploma Level:
- Business Communication
- MS Word Level 2
- MS Excel Level 2
- MS Outlook Level 2
- Fundamentals of Office Administration
- Human Resources Management 2
Assessment and Award
Once you have successfully completed the necessary assignments prescribed by College SA, you will be awarded Diploma in Executive Secretary.
More Detailed Programme Outcomes:
Certificate Level:
Business English
*The key principles of effective business communication
*Read and view for understanding and evaluate critically and respond to a wide range of texts.
*Written communication
*Write and present documents for a wide range of purposes and audiences using conventions and formats appropriate to diverse contexts.
*Understanding the work environment
*Putting it all together
*Use language structures and conventions appropriately and effectively
MS Word Level 1
*Create a basic document by using Microsoft Word.
*Edit documents by locating and modifying text.
*Format text/paragraphs/tables
*Add graphic elements to a document.
*Control a document's page setup and its overall appearance.
*Proof documents to make them more accurate.
MS Excel Level 1
*Explore the Microsoft® Office Excel® 2007 environment and create a basic worksheet.
*Perform calculations.
*Modify a worksheet.
*Format a worksheet.
*Print workbook contents.
*Manage large workbooks.
*Database using tools provided by Access.
MS Outlook Level 1
*Getting Started with Outlook
*Composing Messages
*Organizing Messages
*Managing Contacts
*Scheduling Appointments
*Scheduling Meetings
*Managing Tasks and Notes
Introduction to Office Administration
*Office equipment
*Creating evidence and maintaining confidentiality
*Filing systems
*Reception Duties
*Dealing with customer queries
Human Resources Management 1
*The human being and the organisation.
*Provision of Human Resources
*Maintenance of Human Resources
*Development of Human Resources
*Personnel Administration
*BBEE and Groups
Diploma Level:
Business Communication
*The communication Process
*Barriers to communication
*Intercultural communication
*Communication in the business organisation
*Writing skills (media systems)
*Public speaking, interviewing, negotiating, telephone skills, presentation preparation and delivery.
*Summary, comprehension, précis, essay writing, telegrams & telexes, fax messages, email.
*CV, Letters, Advertisements, Press releases, reports, notices, agendas, minutes, internal memorandum.
*The interpretation and transformation of charts and diagrams into texts
*Body Language
*Customer relations
*Overcoming barriers
*Group communication
*Cross cultural communication
MS Word Level 2
*Manage lists, customize tables and charts.
*Customize formatting with styles and themes.
*Modify pictures in a document.
*Create customized graphic elements.
*Insert content using Quick Parts.
*Control text flow, use templates to automate document creation.
*Perform mail merges, use macros to automate common tasks.
MS Excel Level 2
*Calculate with advanced formulas.
*Organize worksheet and table data using various techniques.
*Create and modify charts.
*Analyze data using PivotTables and PivotCharts.
*Insert graphic objects.
*Customize and enhance workbooks and the Microsoft® Office Excel® environment.
MS Outlook Level 2
*Setting Calendar Options
*Customizing Message Options
*Tracking Work Activities Using the Journal
*Managing Tasks
*Sharing Folder Information
*Customizing the Outlook Environment
*Locating Outlook Items
*Working with Public Folders
Fundamentals of Office Administration
*Describe the management functions in running a successful business
*Demonstrate an understanding of the administrative systems, policies and procedures required in an organisation
*Receive, distribute and dispatch mail in accordance with defined organisational procedures
*Demonstrate an understanding of reception duties as a support service in an organisation
*Assess, establish and maintain data to ensure organised electronic and paper records for the organisation
*Manage the use of time and other resources to attain personal and/or project related-goals.
Human Resources Management 2
*Conceptual overview.
*History and origins
*Legal regulation
*The parties
*Collective Bargaining
*The Recognition Agreement
*Dispute Management
*Political and Economic Trends
*Discipline, Dismissal, unfair labour practices, retrenchment, mergers and transfers.
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