|
College:
|
College SA
|
|
Course:
|
Personal Assistant Studies
|
|
School:
|
Secretarial Studies
|
|
Programme Type:
|
College SA Certificate programme
|
|
Partner Institute:
|
Not applicable
|
|
Award Type:
|
Certificate
|
|
Award Issued by:
|
College SA
|
|
Accredited by
|
Not Applicable
|
|
SAQA ID
|
Not Applicable
|
|
NQF Level
|
Not Applicable
|
|
Course Duration:
|
8 – 12 months
|
|
Entrance Criteria:
|
Basic Literacy, and, students must be over the age of 16
|
|
Fees:
|
Click Here to request the Course Fee
|
College SA Certificate in Personal Assistant Studies
WHAT IS PERSONAL ASSITANT STUDIES?
Personal Assistant Studies is an area of study that will enhance your skills as a Personal Assistant or Executive Secretary. The best personal assistants have the ability to anticipate their employer's needs and take care of them before they are asked to do so. The College SA Certificate in Personal Assistant Studies is sure to improve your skills and help you to be an outstanding Personal Assistant!
COURSE STRUCTURE SUMMARY
Personal Assistant Studies consists of the following modules:
- College SA Orientation Guide and Assignment 1
- Secretarial Communication Skills
- Service Excellence Advanced
- Customer Satisfaction
- Office Management
COURSE STRUCTURE: DETAILED OUTCOMES
PA Studies:
(1)College SA Orientation Guide and Assignment 1
Section 1: Distance Learning with Us
- What is expected of me as a student?
- College Sa Pledge
- College SA Accreditation
Section 2: FAQ’s Answered
- How do I track my study material?
- How do I apply for my student card?
- When do I get my next set of study material?
- How do I pay for my studies?
- How do I stop my debit order?
- Why do I get a calendar?
Section 3: Studying
- Some Advice
- Study tips
- What should I do when I fall behind?
- Assignments
- Plagiarism
- Preparing for exams
- Writing exams
Section 4: Assignment 1
(2)Secretarial Communication Skills
Module 1: Practical Communication for Secretaries
- Definitions
- Making sense of the Definitions
- Check your Understanding
- Different types of Information that a Secretary can Impart and Receive
- Essential Communication Skills for a Secretary
- Example: A typical morning for Susan
- Assessment Question 1: Module 1 - Practical Communication
- Examples of Communication
Module 2: The Telephone in the Workplace
- Quick Definition: Channel of Communication
- Telephone: Origin and meaning
- What can we use Telephones to do (in everyday life)?
- Why and How Telephones are used in the Workplace
- Do’s and Don’ts of Telephone Use
- Helpful Tips and Strategies
Service Excellence Advanced
- Use service standards to improve service in an organisation
- Monitor service standards
- Establish customer service as managers
- Build customer service teams
- Select right employees and conduct an interview
- Implement proper training and empower employees
- Motivate employees and reinforce desirable behaviour in them
- Understand your customers
- Indentify the fundamentals of customer loyalty
- Create customer loyalty through dedicated employees
- Make service memorable
Customer Satisfaction
- How customer relationship skills can build your success
- Customer relationships for repeat business
- Success stories
- Dealing with difficult people
- Job frustrations and difficult people
- Secret of success
- Save time by taking situations professionally
- Keep the spotlight on the issue
- Threat to customer satisfaction
- Eight common signs of burnout
- Five techniques to prevent burnout
- The Secret to Getting more co-operation
- Updating your beliefs
- Roadblocks to avoid
- Working as partners – training your boss as a customer
- Building the foundation
- The problem with customer service
- Satisfaction is easier when you have targets
- A shortcut for defining targets
- The pleasant payoff
- The customer is not always right
- Blaming – a barrier to problem solving
- Stopping the blame habit
- Using the tools
- Getting what you want
- Make it easy for others to co-operate with you
- Co-operation techniques
- Building motivation with customer feedback
- How to keep it going
Office Management
- Roles and Responsibilities
- What is your work vision?
- Becoming an effective planner
- Goal setting
- Keep the work flowing
- Time management
- Setting office guidelines and procedures
- Office expense accounts
- Dress code
- Attendance
- Work rules
- Preventing sexual harassment
- Staffing the office
- Key responsibilities
- Guidelines for office managers
- Promoting diversity
- Writing job descriptions
- Interviewing potential employees
- Employee orientation
- Coaching and counselling
- Improving productivity
- Appraisal pitfalls to avoid
- Handling poor performance
- Your leadership effectiveness
- Listening actively
- Listening tips
- Communication tips
- Giving and receiving feedback
- Building successful teams
- Conducting effective meetings
- Decision making
- Managing conflict in the workplace
- Managing change
- The importance of good customer relations
- Complaint-solving model
ASSESSMENT AND AWARD
You will be assessed on this course by submitting various assignments to the College. All assignments will be submitted in the relevant Portfolio of Evidence file. Once you have successfully completed the assignments for this course, you will be awarded with a College SA Certificate in Personal Assistant Studies
WHY SHOULD I STUDY PERSONAL ASSISTANT STUDIES?
This course is geared towards individuals who either wish to work as a Personal Assistant, or who wish to improve their general office administration skills so that they can become a better Personal Assistant.
A Personal Assistant can be expected to take care of wide range of duties and functions. Personal Assistants (or Executive Secretaries) need to have outstanding time-management skills, communication skills as well as project management skills.
Typical work activities for a PA or executive secretary can include:
* The screening of telephone calls, enquiries and requests, and handling them when appropriate;
* The meeting and greeting visitors (at all levels of seniority);
* The organising and maintaining of diaries (and other schedules) as well as the making of appointments;
* Dealing with incoming business communications such as email, faxes and post;
* Corresponding on behalf of their manager;
* The taking of dictation and minutes;
* Carrying out any necessary research and presenting findings;
* Producing documents;
* The organising and attending of meetings;
* Ensuring their manager is sufficiently prepared for meetings;
* Liaising with external and internal clients;
* The devising and maintaining of office systems (this includes data management);
* The arranging of travel and accommodation;
* The taking of notes or dictation at meetings or to provide general assistance during presentations.
IS PERSONAL ASSISTANT STUDIES THE RIGHT COURSE FOR YOU?
Do this quick and easy questionnaire to find out if Personal Assistant Studies is the right qualification for you. Answer either YES or NO.
- Are you currently a Personal Assistant?
- Are you interested in becoming a Personal Assistant?
- Do you enjoy working closely with one or two managers?
- Would you like to learn how to better manage your time and to more efficiently manage projects?
If you answeredYESto more than two of these questions, then Personal Assistant Studies is the RIGHT course for you. We recommend that you register for this course right away!
Call the College on 0800 21 23 22 to take the next step.
If you did not answer YES to more than five of the questions, then perhaps you should consider one of our other courses or fill in the Form at the bottom of this page and we will contact you. Alternatively, call the College on 0800 21 23 22 to speak to one of our friendly Student Registrars and they can help you determine which is the right course for you.
OTHER COURSES YOU MAY BE INTERESTED IN
Call the College on 0800 21 23 22 to find out how you can register for one of these courses.
INTERESTED? WANT TO FIND OUT MORE?
If you would like to find out more about Personal Assistant Studies fill in this short Form and then one of our friendly Student Registrars will respond to your questions and will provide you with all the information you need.
|
