Motivational and Orientation Module: College Orientation and Assignment 1

• Tactics for Winning

Communication Module: Introduction to Business English

• Introduction to Communication
• Non- verbal communication
• Business writing
• Speaking, Listening and Reading Skills
• Meetings
• Presentations
• Work Readiness

Introduction to Beauty: Lash and Brow Services

• Consulting with clients
• Facts about brows
• Eyebrow shapes and face shapes
• How to measure the brow
• The necessary equipment and materials
• Indentifying contra-indications
• How to shape the brow
• Taking care of the brows
• How to address problems with brows
• How to tint the brows and lashes
• How to test for sensitivity and take precautions
• How to select the correct tint and colour
• How to apply and remove tint
• Artificial lashes: Benefits and Application

1 of the following Electives:

Excellence in Service

• Customer service and customers
• Customer interaction
• Customer expectations
• Attitude and attention
• Quality of service
• Problem resolution
• Dissatisfied customers
• Angry customers
• Upset customers
• Stress in service situations
• Communication fundamentals
• Interpersonal communication
• Telephone skills
• Email etiquette

OR

Customer Satisfaction

• How customer relationship skills can build your success
• Dealing with difficult people
• Burnout – threat to customer satisfaction
• The secret to getting more co-operation
• The problem with customer service
• The customer is not always right, but
• Getting what you want
• Building motivation with Customer feedback
• How to keep it going

OR

Entrepreneurship

• Entrepreneurship and small, medium and micro enterprises (SMMEs) in perspective
• Basic business concepts and the business environment
• The identification of feasible business ideas
• The viability of a business idea
• The business plan
• Setting up a business

OR

Marketing

• A market-driven approach to marketing management
• The marketing environment
• Consumer behaviour and consumerism
• Market segmentation, targeting and positioning
• Information for marketing management
• The product mix in perspective
• Product decisions
• Distribution management
• Direct marketing, sales promotion and publicity
• Personal selling
• Pricing decisions
• The product life cycle